EIT Group
EIT MAINT™
Multi-trade CMMS for buildings, offices and villas
FREN
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Help centre & documentation

Guides per profile, frequently asked questions and contract procedures.

Guides per profile

Occupant / requester

  1. Scan the room QR code or sign in to “My space”.
  2. Pick the domain, describe the issue, add a photo, set the criticality.
  3. Track progress and confirm resolution (50% validation).

EIT technician

  1. Open “My day”: work orders sorted by priority and contractual deadline.
  2. Start the intervention, follow the trade checklist, record readings.
  3. Issue parts from stock on the WO, take photos, close and get the signature.

Supervisor / contract manager

  1. Qualify requests (critical / normal), assign technicians or the on-call rota.
  2. Generate the month’s preventive WOs, track deferrals and schedule compliance.
  3. Prepare the monthly KPI review and the activity report.

Client manager

  1. View all interventions, SLAs and validations within scope.
  2. Sign intervention sheets and perform the final closure (100%).
  3. Approve replacement requests and consult KPIs / reports.

Logistics / store

  1. Receive orders, log receipts and issues linked to WOs.
  2. Track alert thresholds, 15 / 30-day coverage and cycle counts.
  3. Manage diesel and water orders and deliveries, and septic emptying.

Frequently asked questions

What happens when I qualify a request as “critical”?

The contract’s response time starts (for example 1 h during working hours, 2 h outside), the on-call technician of the trade receives an SMS and a notification, and the request moves to the top of the dashboard.

How are response times calculated?

From the real receipt time and the rules configured for the contract: for example critical → 1 h / 2 h; normal received in the morning → in the afternoon; received in the afternoon → next morning; outside working hours → next day.

Why isn’t a request closed after the technician’s visit?

Closure is progressive: the technician validates 25%, the requester confirms resolution (50%), then the client manager signs the final closure (100%). If the fault persists, the requester does not validate and a new visit is scheduled.

Can a part be issued from stock without a work order?

No. Every issue is linked to a WO, a site and a technician, ensuring consistency between parts consumed and signed sheets.

How is the KPI grid fed?

Automatically, from requests (closed / received, within SLA, repeats), preventive WOs (done / planned, deferrals), stock (coverage in days) and HSSE events. “Client evidence” indicators are filled in during the monthly review.

Does the application work offline?

Technicians can view their WOs and fill in checklists on mobile; synchronisation happens as soon as the network is back. Real time-stamps are kept.

Can I add a new building or new rooms?

Yes: Sites & buildings → Add (offices, villas, camps, technical buildings, warehouses, outdoor areas). QR codes and associated preventive routines are generated automatically. Stock item lists import from Excel.

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Contact us

EIT MAINT™ support: support@eit.group · Your contract’s duty and on-call numbers are shown in your space (Teams & on-call menu).