These terms govern access to and use of the EIT MAINT™ platform by EIT Group staff, client representatives and occupants of sites covered by a maintenance contract.
Last updated : 17/10/2026 · v2.0
EIT MAINT™ is the steering and traceability tool for multi-trade maintenance services. It allows users to report requests, track interventions, validate closures, and consult assets, stock, generators and performance indicators.
Each user has a personal account assigned by the administrator, with a role defining their scope (administrator, supervisor, technician, logistics, client manager, occupant). Credentials are personal and must not be shared. QR-code requests without an account are limited to reporting and tracking the request concerned.
Information entered (location, asset, description, criticality, photos) must be accurate and honest. A “critical” qualification is reserved for situations defined in the site’s contract (outage without generator start, water cut, pressure loss, fire start…). Misuse may lead to account suspension.
Time-stamps, checklists, electronic signatures and progressive validations recorded in the application constitute the evidence of service execution, used for monthly reports and the contractual performance evaluation (KPI grid).
EIT Group undertakes to keep the platform available 24/7, excluding notified maintenance windows. In case of unavailability, critical requests are received by the duty phone line and entered afterwards with their real time-stamp.
EIT MAINT™, its code, design and documentation are the property of EIT Group. Data entered under the contract belongs to the client and can be returned on request in a usable format.
Users undertake not to disclose technical information, plans, inventories and personal data accessible through the platform. See the privacy policy.
These terms are governed by Gabonese law. Any dispute falls under the competent courts of Libreville, after an attempt at amicable settlement.
